Words Are Anchors… Or Only Clouds?

Words matter. We hear it all the time. We experience it all the time. We can be in the midst of a fantastic day and then BOOM, some words happen and we become completely thrown off. Maybe the words were a sharp criticism or back-handed compliment. Maybe they were a flirtation that you never expected. Maybe it was a social media post not necessarily aimed at you, but it hit home so hard that you can’t ignore it. Words anchor us to meaning. If you’re like me, you walk around (or run, or sit Zazen) and ruminate about words from time to time.

In the last few years, I have learned that resilience is perhaps the most valuable skill in my life. Resilience, Emotional Intelligence, grit, mindfulness, whatever we’re calling it this week, is the skillset that we use to bounce back from a setback to be able to focus on what is going on right now.

I mentioned earlier that words anchor us to meaning. To expand on that, think about the words that people have used to describe us or to give us feedback. If you’re like me, at least some of those words have stuck and turned into labels – some good and some bad. But either way, they anchor us and limit our possibilities. I have always been on the thin side with a slight frame, which my family lovingly referred to as “skinny.” Now 40 years later, I still doubt my athletic ability before going out for a long run or a soccer match. Will I be strong enough to compete?

One of the ways I’ve recently been able to build resilience around words is to think of them as clouds. Clouds are amazing. They can be beautiful formations in the sky or a grey blanket between the sun and us terrestrial beings. They can provide life-affirming rain or life-threatening lightening. But as with all of these cases, clouds change. Today’s dreary morning is this evening’s sky-on-fire sunset. Like clouds, words are impermanent. While words may represent “reality” right now and they should be given appropriate attention, the situation can and will change.

Interestingly, I’ve also been thinking about my words; especially, my words for others. Even though I’m building resilience to words by imagining them as wispy clouds moving across the sky, I have to recognize that other people aren’t where I am. So these days, I’m being careful to not anchor anyone with my words. I’m finding that it really doesn’t take that much extra time or care. Instead of, “You always do this,” I’m offering up, “I noticed that this happened when I did X.” I am finding that simple adjustments to my words are enriching my relationships because… words matter.

Leadership is Key to Working with a Bad Apple

Several weeks ago, I kicked off a mini-series about Bad Apples. My blogging break notwithstanding, I aim to get back to it.

I’m involved in several different social groups, all of which seem to be going through changes. So I’m seeing new people enter new circles. Most are great, but some struggle to find their place. Even fewer seem to be officially Bad Apples. You know the type. Bad Apples seem to be disruptive for the sake of being disruptive, intent on pushing their way into the social fabric all the while alienating established members of the group. I used to think it was my personal job to bring these people back down to earth. Mostly these days I watch with interest. My primary interest is the impact on the people around them. The bad behavior of one Bad Apple seems to spread like a virus. In other words, one Bad Apple really does spoil the whole bunch.

Here’s what I mean: A new person enters a group. Maybe he was brought to the table by other members who didn’t know his… ahem… quirks. Then, New Guy starts exhibiting Bad Apple behavior: talking over top of people, making everything about himself, belittling other’s skills and contributions, and so on. A funny thing happens. Formerly happy and productive contributing members of the group start to react with Bad Apple behavior of their own. I recently watched a quite talented long term member of one of my groups vehemently defend a step in the process that she had championed changing one week earlier because this week, Bad Apple guy said it was dumb.

It brings to mind a quote that I’ve recently heard: “The culture of any organization is shaped by the worst behavior the leader is willing to tolerate.” I’ve seen this quote attributed to Gruenter and Whitaker, though I have no idea who they are. Origins aside, the quote illustrates the importance of leadership in creating an environment where everyone feels safe to contribute. If the uncertainty introduced by the behavior of a Bad Apple is not addressed by leadership, the performance of the group – and perhaps the longevity of the group itself – will be compromised.