Benevolence: 1. disposition to do good 2. a. an act of kindness b. a generous gift.Merriam-Webster Dictionary
I’ve recently completed planning an upcoming trip to Spain. I’ve inevitably said it before. I love Spain. Specifically, I love Barcelona and Catalonia. One day, I plan to own property and spend as much time as possible under the Catalan sun. I could drone on and on about it, but I’ll spare you. This post, rather, is a story of lessons learned in the pull-no-punches world of travel.
March 2 or February 3?
It all started with the date. My birthday is March 3. My better half and I tend to travel on or around my birthday. This past year, we opted for other locations rather than our beloved Spain. It has left a hole in our hearts that we aim to fill post haste. So this year, we’re headed back. As a huge football (soccer) fan, and having chosen FC Barcelona in 1978 as my club of clubs, we prioritize games at Camp Nou. We’ve been many times. We’re accustomed to searching the schedule and selecting games. We know, for instance, that European dates are written as Day-Month as opposed to Month-Day. Or are they? Earlier this year we looked on the website and saw the schedule that Valencia will be in town to face our blaugrana on 2/3. Perfect! I haven’t seen Valencia play in person and its a day before my birthday. Except that it isn’t. When we recently logged in to buy tickets, we came to realize that the website had transposed the dates for us American folk and Valencia will in fact be playing not on 2-Mar, but on 3-Feb. Of course, the game has now moved to 2-Feb because of other midweek fixtures, which will highlight my next point. But not so fast. Instead of playing a home game on 2-Mar, the current rendering of my childhood heroes will be on the road playing their bitter rivals Real Madrid at the Santiago Bernabeu on 3-Mar. So if I want to see the game – and of course I do – we now have to travel to Madrid, which we weren’t planning to do.
Having realized our folly, my wife and I shared a laugh. It really didn’t matter. We weren’t changing the dates of our travel just to see FCB play a home game. And, come on. If we can make the budget work, we’ll get to see another El Clasico, this time in the Bernabeu, which we have never visited. On top of that, we LOVE traveling by train in Europe. We often figure out how to visit another city simply to enjoy the train for a few hours. So, we checked our budgets and figured out how to get the tickets for the big game. Tickets now procured for the big game on 3-Mar (happy birthday to me!), it was time to get train tickets. I dutifully logged into Rail Europe and bought tickets at a great price. I was more than two months out, so tickets are quite manageable. I opted to not double the cost of the tickets with insurance because, come on, how could the date of El Clasico change? I then logged into Airbnb to find us a spot near the stadium for the night. It was a night game and we knew we would want to sleep in Madrid instead of chancing a busy night train back to Barcelona. I found an incredible little place at a great rate within a few blocks of the stadium. I am lucking out! It was available, which Airbnb tells me is a bit rare for game weekends and it auto-books as soon as I hit the go button – no negotiations. That is about the point where it all started to fall apart.
To my utter dismay, we got an alert from the ticket agency. Due to a midweek match in the Champions League, the date of El Clasico was moving from 3-Mar to 2-Mar. For any American readers who don’t appreciate European sports, this is like moving the NFC playoff game from a Sunday to a Saturday. Simply unheard of. Yes, yes, the European club schedules all have the asterisked liner note *subject to change*, but seriously? Who changes El Clasico? LaLiga, that’s who. With one stroke of the pen, my Airbnb reservation and my fast-on-the-draw train tickets were rendered useless. Surely not. There is plenty of time, and I know my way around the negotiation table. I’ll make short work of this. It is a simple change of the date for reservations that are more than a month away. Just a few more conversations to take care of. Minimal complications for an experienced traveler.
Not so fast Mr. Negotiator
First up, the train tickets. I logged into the website to figure out the contact point. Often European travel companies such as the rail system have a US number so you can call and talk to an actual person. But I see they’ve added Live Chat as an option. Perfect. I’ll state my case, strike a fine balance between self-deprecation and skillful logic, and voila, we’ll have new tickets issued, perhaps for a minimal change fee. If I’m on my game, I could even negotiate my way out of those pesky fees. After all, who changes the date of El Clasico? As things would have it, I apparently was not on my game. Not only did I fail to get my reservation moved by a day for a change fee, I had no success whatsoever. I asked what they would do with the now useless tickets we had purchased. Did they need me to at least confirm that they would not be used so someone else could buy them? No, my delightful little chat agent told me, “Simply, don’t show up. We don’t track how many tickets go unfulfilled.” My inner Process Engineer was balking at the waste in this process. But all for nought. My indignation and roughly $150 were able to purchase a new set of tickets at a time when we’d be able to actually see the game. Ok, unlucky at cards, lucky with the bed. I’m certain I’ll do better with Airbnb.
Airbnb is different. It isn’t some cold hotel employee who could care less about your silly needs. Airbnb is run by people – real people like you and me – who will appreciate the scrambling caused by the date change of El Clasico. And besides, this is Spain, where they run the Teleferico for an extra 90 minutes after closing because people are standing in line. I’m sure my Airbnb hosts will have a good laugh with me and we’ll get this all sorted out. Simple date change and we’re good to go. After several back-and-forth messages, here’s the deal that I was offered: “Good morning Troy, March 2 is available but it’s needed booking 2 days or more and it’s more expensive for the match and weekend day so we understand if you don’t want to book.” So instead of simply moving the reservation by one day at the same price, I now needed to book at least two days and pay a higher price per day than the one day I had previously reserved. In this case, I did not take the bait. The Airbnb host and I mutually agreed to cancel the reservation (for a minimal fee, of course) and I did business elsewhere.
The universe does not care about your silly travels
I have to admit that I was feeling a bit daunted by this round of failed negotiations. I’ve been extra busy at work and simply committing the time to make the adjustments was a fairly big effort. Figuring out new days and times, where to be and when, how to coordinate with other plans during the trip were all complications before the matter of money hit the table. A few weeks ago, I observed in Why We Travel that we travel so the uniqueness of the new experiences will pull us out of our routines and to challenge us to think differently about the world around us. I think this is part of that very same message. I’m not special. The world doesn’t owe me anything. If anything, I should thank my lucky stars that I’m privileged to have these complications. My attachment to the way things should be is just unskilled thinking. In the end, it will all work out. So far it has cost more time and money than we wanted, but we’re still going to have a great time. And the uniqueness of this new experience has pulled me out of my routine and challenged me to think differently about the world around me.
Wishing you great travels filled with less folly than mine.